We are a team of skilled experts with over 8 years of experience in the Technical Support field. All of our potential additions undergo rigorous training with numerous test calls until we are certain that they know how to handle every single possible situation. At the same time, being a mid-sized team, we’ve developed high retention rates and low staff turnover.
But we don’t just bring in skill to the table. We bring in a certain attitude. We focus on actual problem solving rather than mere script reading. Always striving for excellence, we don’t just stop at doing what we’re obliged to. We go the extra mile to make sure the customer is satisfied. Because that’s the proper way to do business. Because what we give to your customers comes back manyfold. Because customer satisfaction is our satisfaction.
Over the years, we’ve developed an admirable level of professionalism. With us, the customer receives a guaranteed callback if he’s promised one, notes do not get lost between staff, and most issues are solved during the first call.
It’s no secret that one the main reasons of customer frustration is not getting a reply in time. With Room22, however, you no longer have to worry about that! We guarantee a reply within an hour. With us, you can leave the cumbersome task of replying to emails, whether they be pre-product purchase or post-sales to a dedicated team, with over 8 years of experience. Our replies are personalized and tailored to your customers, and you can rest assured that they’re receiving the best service possible. We have several ticket management systems in place, which you can choose from, allowing queries to be automatically sorted and sent to appropriate departments, but we are also perfectly happy with using any of the software that you may provide.
Live Chat Support
Live Chat is an essential component in almost any support service. It’s a convenient way for customers to find out whatever they need without actually having to call. Not only is this far less strenuous for the support staff, it can offer results on par to that of a phone call, easily turning visitors into customers. A prompt, polite and genuinely helpful response can turn a customer’s bad day into one he’ll remember with a smile.
We at Room22 offer Live Chat services that deliver fast, personalized responses that will help your customers and make your product more appealing. With up to 24 hours/day service, we offer affordable services that deliver. We are happy to use both our own software or whatever you may provide. Leave your vital staff for tending to sensitive matters, while we tend to your customers and keep them happy!
While emails and chats services can go miles to providing the support necessary (and in some cases preferable) for your clients, there is one thing they cannot substitute – the personal touch and feel of a phone call.
There is something special about being able to give a phone call and talking to someone, and that is – you know there’s an actual person on the other side, and he’s there to listen to you, hear you out and offer you the best solution to your needs.
That’s what we’re here for!
At Room22, we’ve developed an exceptional level of professionalism which allows us to not only determine and offer exactly what the customer wants, but also to provide the emotional feedback that they need.
How? We genuinely love doing what we do. That’s right, we love talking to people. We’re not just a team who come to the office and work the hours for the pay. For us, every day is a chance for self-improvement, and a chance to help someone get what they need. We pride ourselves when the client walks away with a genuine “thank you”.
We have a wide range of equipment and software at our disposal, and we’re perfectly fine with using whatever you may provide, working up to 24 hours a day, 7 days a week, 365 days a year.
With us, your customer is always in good hands.